Privacy Policy for PSH Digital
Our Company PSH Digital is committed to protecting the privacy and security of our users and their customers. This Privacy Policy explains how we collect, use, store, and protect information when HVAC businesses and other service providers use our missed-call automation and instant-reply platform .
By using our website, app, or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Business Information
We may collect the following details from HVAC companies and other businesses that use our platform:
Business name
Contact details (email, phone number)
Team member information (if provided)
Scheduling or calendar data (if integrated)
B. Customer Information (Your Leads & Callers)
To deliver our missed-call automation features, we may collect:
Caller phone numbers
Call timestamps
Missed call notifications
SMS reply messages generated through our platform
Information customers submit through self-booking links or automated forms
C. Technical Information
When visiting our website or using our app, we may automatically collect:
IP address
Browser type and device information
Usage activity and analytics
Cookies and tracking data
2. How We Use the Information
We use collected information to:
Provide missed-call detection and instant SMS reply services
Deliver personalized, courteous automated responses
Offer self-booking and scheduling features
Improve the accuracy and performance of our system
Communicate updates, support, and account notifications
Enhance security and prevent fraudulent use
We do not sell customer or caller information.
How We Share Information
We may share information only when necessary, including:
Service Providers: Vendors who help with hosting, SMS sending, analytics, or security
Business Integrations: Calendar tools, CRM platforms, or booking systems you connect
Legal Requirements: If required to comply with applicable law or court orders
We do not share your customers’ information for marketing or advertising purposes.
Data Security
We use industry-standard security measures to protect your data, including:
Encrypted data transmission (HTTPS)
Secure storage practices
Access controls
Regular system audits
While we work hard to protect your data, no digital system can be guaranteed 100% secure.
Data Retention
We retain information only as long as needed to:
Provide our services
Meet legal and accounting obligations
Resolve disputes or enforce our agreements
You may request deletion of your data at any time.
Your Rights & Choices
Depending on your location, you and your customers may have rights to:
Access personal information we collect
Request corrections
Request deletion
Opt out of SMS communication
Limit data sharing
Export data
To submit a privacy request, contact us at:
[Insert Contact Email]
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Understand user activity
Provide a better experience
You can disable cookies in your browser settings, though some features may not function properly.
Children’s Privacy
Our service is not intended for children under 13. We do not knowingly collect data from minors. If you believe we have collected such information, contact us immediately.
9. Third-Party Links
Our website or app may contain links to external sites. We are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a new effective date
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
PSH Digital
Email: [Insert Email]
Phone: [Insert Phone Number]
Website: [Insert Website URL]
